Question 1

WHAT IF I HAVE REMOVED THE TAGS OR HAVE WASHED THE ITEM?

Accepted Answer

We are afraid that any items returned to us without the tags intact, will not be refunded or exchanged unless they are deemed to have a manufacturer’s fault.

All items that you wish to return to us must be in their original condition and must be unworn and unwashed.

Question 2

HOW MUCH TIME DO I HAVE TO RETURN ITEMS?

Accepted Answer

Please return the item(s) to us within 14 days of receipt, unworn and with all of the tags intact. We cannot accept any items for a return if we receive them after the 14 days.

Question 3

RETURNS

Accepted Answer

At JBoutique, we want you to be happy with your purchases, but if you are not happy, we are here to help. If your Item does not fit or is feeling uncomfortable please stop wearing it and contact a member of our team.

Question 4

PAYMENT & RETURN POLICY

Accepted Answer

We currently accept the following tender types for Orders placed on our Website: Visa, Mastercard, and Benefit Pay.

Question 5

DELIVERY STATUS

Accepted Answer

We will be in touch to inform you that the order has been shipped and the courier company will then get in touch regarding your convenience for delivery.

Question 6

CUSTOMS & DUTIES

Accepted Answer

If you live outside Bahrain, local customs or import duties maybe charged by local authorities in your country. We cannot predict, nor are liable for any additional charges including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods will receive a separate request for payment of these charges.

JBOUTIQUE do not collect any taxes and duties on your online orders. This means that the product prices displayed on our website are exclusive of all taxes and duties. Should you not pay these fees (during the period the shipment is held at customs at the receiving location), the parcel may be returned to us, however you will still be liable to pay these fees, and they will be deducted from your refund.

Kindly note that we are unable to advise the amount you will need to pay for customs and taxes, or any other additional fees required by your local.

Question 7

WHAT IS THE ESTIMATED DELIVERY TIME?

Accepted Answer

Your order will be shipped once all items in the order are ready for dispatch.

If your order contains different delivery dates and you prefer items to be dispatched as they are available please contact jboutique.co (email) and we will try our best to accommodate your request. 

For products in stock within the GCC, delivery time will be within 1 - 7 business days. For products warehouse outside of the GCC, delivery time will be within 7-14 business days.
This will be indicated when selecting product size. Business days exclude Fridays and other holidays.

All delivery times mentioned are on a best effort basis and refer to deliveries made within the Bahrain. We will Endeavour to keep to them as much as possible and we accept no liability for delays. Any international delivery (if applicable) times mention. 

And again due to current situation of COVID-19, restrictions and safety measures has to take place.

Question 8

ON WHICH DAYS DO YOU SHIP?

Accepted Answer

We ship on all days except Fridays and National Holidays.

Question 9

DELIVERY

Accepted Answer

We deliver via courier across the Middle East & Worldwide.

Our delivery partners are following recommended health and safety guidelines at this time and we are doing our utmost to ensure timely deliveries, however due to current COVID-19 guidelines any deliveries originating outside of the BAHRAIN may take a little longer than usual. We thank you for your patience.

Question 10

LINKS & THIRD PARTY REPRESENTATION ON THIS WEBSITE

Accepted Answer

JBoutique may have links that will take you to third party websites. We are not responsible for any material displayed on these websites. The links are an added service to our customers and we have no control over the content, information. We do not review the other website content for accuracy. We are not responsible for any losses you may incur as a result of your transactions with these third party websites. You must take your own precautions to ensure that any Other Websites that you access by link from this Site is free from viruses, worms, Trojan horses and other material of a destructive nature.

Question 11

COPYRIGHT

Accepted Answer

You agree that JBoutique, (or its affiliates, as the case may be) is the owner or the licensee of all intellectual property rights in the Website, and the Website itself is a collective work and/or compilation solely owned by you may not copy, distribute, reproduce, sell, lease, assign, rent, sublicense, print, publish, encumber, modify or create derivative of, any aspect of the Website or any Content. You may not alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or use or apply, for commercial purposes any material or information on this Site, without the prior written consent of JBoutique.co. All trademarks, brands and names appearing on this Site are the property of their respective owners. Nothing contained on this Site should be construed as granting any license or right of use of any trademark or part of any trademark displayed on the Site without the express written permission of Jboutique.co

Question 12

INTELLECTUAL PROPERTY RIGHTS

Accepted Answer

All rights to the content of the Service belong to JBoutique. All material on the website (such as texts, pictures, logos, trademarks and other protected material) is the property of JBoutique or its Group companies. Copying or use of the material is forbidden without the consent of JBoutique.

Question 13

ORDERING

Accepted Answer

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. We reserve the right to cancel an order at any point and issue a refund.

Availability information for products is listed on each individual product description. In the rare event of a product being out of stock, JBoutique will contact you to resolve the issue and offer alternative options or a refund

All prices listed on JBoutique are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time.

No contract for the sale of any product will exist between you and JBoutique until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. If you have provided incorrect details, JBoutique is not responsible for problems with the delivery. Shipping charges will not be refunded.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Discount vouchers, codes and offers cannot be used on sale products.

Question 14

DELIVERY TERMS

Accepted Answer

All delivery terms mentioned are on a best effort basis and we will aim to keep to them as much as possible and we accept no liability for delays. International delivery (if applicable) times mentioned are indicative only.

For international deliveries, you will be responsible for any import and customs charges levied.

Items delivered internationally may be subjected to cross border and customs inspections.

You choose to pay by credit card, please note that all purchases are subject to authorization and validation checks by your Bank/card issuer. If your issuer refuses authorization of payment, we are not responsible for delays or non-delivery of your item.

Please ensure that you keep your credit card information secure and follow the steps provided on our gateway scrupulously. JBoutique will not be responsible for any misuse of credit card information if appropriate safety precautions on and off the gateway are not taken.

Please note that JBoutique DOES NOT store your credit card information nor do we have access to it.

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